Return Policy

ItemsField is a marketplace that connects independent buyers and sellers across Nigeria. Our role is to provide the platform, discovery tools, and trust features that make it easy to find, list, and agree on a sale. The sale itself — including payment, delivery, and any return — is completed directly between the buyer and the seller, the same way it works on most classifieds and marketplace platforms.

Buyers are encouraged to inspect items carefully before completing payment. Sellers are expected to represent their items honestly and accurately in their listings.

If you receive an item that does not match the listing description, is defective, or is significantly different from what was agreed, contact the seller directly as soon as possible.

The buyer and seller are expected to discuss the issue and agree on a resolution — this could be a return and refund, an exchange, or any other arrangement that both parties find acceptable. The terms of any return, including the timeframe and who bears the cost of return delivery, are entirely at the discretion of the buyer and seller.

Because each sale is a direct agreement between buyer and seller, working out a return together — rather than waiting on approval from a third party — keeps things fast and flexible. If you're having trouble reaching a seller, start from your Orders page to find the listing and the seller's contact details.

If you believe someone is acting in bad faith, report the listing directly from its page, or email our support team at [email protected]. We investigate confirmed reports and can act on the account involved, including suspending it.

For a seller to consider a return, the item should generally:

• Not show signs of use, damage, or tampering that was not already disclosed in the original listing.
• Be accompanied by a clear explanation and, where possible, photos or video showing the issue.

Whether a return is accepted and on what terms is a decision made solely between the buyer and the seller.

A return is not owed simply because:

1. The item was accurately described in the listing and correctly delivered.
2. The buyer changed their mind, unless the seller agrees.

Sellers typically decline returns for items like:

1. Perishable goods once delivered.
2. Items damaged by the buyer after delivery.
3. Health, beauty, and personal care items once opened or used.
4. Intimate apparel, innerwear, and hygiene-sensitive items.
5. Custom-made or personalised items produced to the buyer's specifications.

As with all return terms on ItemsField, whether these apply — and whether a seller chooses to make an exception — is a decision made solely between the buyer and the seller.

For general questions about the platform, contact us at:

• Email: [email protected]

ItemsField reserves the right to update this policy at any time. The most current version will always be available at this URL.